In the case of a process failure, when payment has been done from the client's end but not received from an admin side, it needs to cancel the purchased order.
The process may fail for multiple reasons, like insufficient funds in the account, card details are wrong, card is not valid, etc.
To make the purchased order cancellation, follow the below steps:
- Open the report named "Invoices".
- Click on the respective invoice.
- Click on the "Cancel Order" button.