Payments

Payments FAQ for Admin Panel

How to stop recurring payments?
To stop recurring payments, kindly follow the below steps: Go to Reports/Membership Packages Search for the customer & its package for which you w...
Fri, 24 Dec, 2021 at 6:16 AM
Which payment gateway is supported by Dotbooker?
Dotbooker supports two types of payment gateway: Plug'n Pay Cayman Gateway
Fri, 24 Dec, 2021 at 6:17 AM
What type of payment methods can I allow to collect payment?
Cash, credit/debit card, terminal, and cheque payment types are available in the system.
Fri, 24 Dec, 2021 at 6:19 AM
Does the system have a pay later feature?
Yes, the system has a pay-later feature. Kindly follow these steps: Go to POS. Add item to cart for the customer. Proceed for payment by clicking on the...
Fri, 24 Dec, 2021 at 6:24 AM
Which type of currencies does Dotbooker support?
Dotbooker supports 2 currencies, namely US Dollar and Cayman Dollar.
Thu, 2 Sep, 2021 at 10:24 AM
Is it possible to charge customers directly from the system if they save the card?
Yes, you can charge the customers directly from the system if they have saved the card details within their account.
Thu, 2 Sep, 2021 at 10:24 AM
Which type of cards are supported for card payment?
DotBooker supports Visa Card and Master Card.
Thu, 2 Sep, 2021 at 10:25 AM
Is it possible to make a partial refund?
In the Menu Bar on the left, go to Reports>Invoices. Click on the invoice number, a new tab opens; scroll and locate Refund. You can select a session or ...
Thu, 2 Sep, 2021 at 10:26 AM
How to generate a refund?
To generate a refund for any customer, kindly follow the below steps: Go to Reports/Invoices. Open the invoice/receipt to be refunded. Click on the...
Fri, 24 Dec, 2021 at 6:31 AM
Is it possible to cancel the purchased order?
In the case of a process failure, when payment has been done from the client's end but not received from an admin side, it needs to cancel the purchased...
Mon, 4 Oct, 2021 at 6:32 AM