Dotbooker Most Flexible Reservation & Payment System

Login/Logout 6

• How to log in to the Dotbooker?
• How can I reset my login password?
• How can I log in if I forget my password?
• Does Dotbooker store my credentials?
• How does the "Remember Me" feature work?

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Dashboard 7

• Can I customize the view of my dashboard?
• Will my team see the same widgets as I do? How do I customize my employee’s dashboards?
• What does a Sales Overview Chart mean?
• How does Leaderboard work?
• What is the purpose of “Privacy Toggle” in the dashboard?

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Website 20

• Can I design my own website and integrate it with Dotbooker?
• Does Dotbooker support WordPress or any other open CMS?
• How do I update my website pages via Dotbooker?
• Can I create a new page for my website via Dotbooker?
• What do Website Hits and Mobile Hits mean on pages?

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Customer 21

• Can I add a new customer from the admin panel?
• Can I edit or delete customer data from the admin panel?
• How can I check the information for a particular customer?
• Can I send an email to a particular customer?
• Can we set the pre-defined template for an email?

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Employee 38

• I have a new employee; how do I add him to Dotbooker?
• Can I edit my employee data with Dotbooker in the admin panel?
• How can I freeze a customer's account?
• Can I reset the employee account password?
• How can I export employee data?

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Package 22

• How to modify the validity of any Package?
• Is it possible to modify the date for any purchased package?
• What does an Introductory Offer mean?
• What are packages?
• What is a package type, and how does it work?

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Classes 22

• Which type of classes can I manage with DotBooker?
• Can I add specific packages for any class?
• How can I set up monthly ?
• Membership?
• Is it possible to change the size of my class?

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Schedule 24

• Can I schedule class one to one?
• How can I schedule a recurring class?
• Can I cancel the selected schedule from the monthly repeat schedule?
• How to cancel scheduled class booking for any customer?
• How to delete or edit any trainer's schedule?

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Calendar 15

• Can I book customers into class directly from the calendar?
• How many classes can I see at a time?
• Can I add a new schedule from the calendar?
• Is it possible to edit or cancel the class from the Calendar?
• What is the use of a calendar?

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Reservation History 14

• How can I check the history of reservations?
• How can the admin do the check-in process for customers?
• What kind of status is available in the reservation?
• How can we change the status of a customer?
• How can I change the status of a schedule?

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Check-In 17

• How does check-in work?
• How does the system take the default class type?
• Is it possible to fetch a particular user’s details to check-in?
• Can we check the checked-in history?
• Is it possible to check the history of checked-in users?

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Coupon 13

• What is a coupon?
• How does a coupon work?
• How can we decide on the coupon code?
• Can I customize the coupon based on the amount?
• What will happen if the coupon amount condition is not fulfilled?

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Email template 11

• How does the email template work?
• Is it possible to modify the email body?
• Is it possible to add a new email template?
• What does “@” mean in the email body?
• Is it possible to set dynamic parameters from the admin side?

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User Permission 7

• What is user permission?
• What kind of permissions are available?
• How can we assign any created permissions to any employee?
• Is it possible to give only read access to the particular instructor?
• Is it possible to manage the changelog?

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Holidays 5

• What will the holiday function do?
• How to add holidays to the system?
• How do you know the holiday on the calendar?
• Is it possible to book/schedule a class on holiday?
• Is it possible to add a holiday and not display it on the calendar?

System Setting 74

• How to update the basic information of the main administrator account?
• What is the use of the administrator’s contact details? Where will it be displayed?
• Is it possible to change the login email address?
• How can I change the Customer’s and Admin’s Notification settings?
• Where to find notification settings?

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Manage Gift Cards 16

• How to sell a gift card?
• What type of items can I select in a Gift card?
• Is it possible to add multiple packages with a single gift card?
• Can I cancel the gift card from PowerPanel?
• Is it possible to redeem a gift card from the admin panel for any client?

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Product 42

• What does variant mean?
• How to add different variants for any product?
• How many variants can be applied to a single product?
• How many values can be added for one variant?
• Need one Variant example.

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Manage Inventory 15

• Can I manage inventory?
• How can I add a new item to the system?
• Is it possible to credit the balance (Top-up) into a customer’s account using a card?
• How can I sell the class packages and retail items together to a single customer?
• Is it possible to place orders for walk-in customers?

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POS 33

• What is POS, and how does it work?
• How many types of products can you manage through POS?
• Is it possible to purchase any package or items for any customer?
• Is it possible to add multiple packages or items to the POS?
• Is it possible to add promo codes or gift card coupons to purchase any package?

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Manage Communication 9

• Where to check the email log?
• Is it possible to check the email sent history?
• Where to check system-generated email send status?
• What can we do in the case of a client that didn't receive an email from the system?
• Is it possible to resend the sent email?

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Data Removal Request 9

• How to manage the situation if a client is no longer with us and requests to remove his data from the Dotbooker?
• Is there any way to remove any data permanently?
• What kind of data system will store for any client and employee?
• How is the system managing sensitive data?
• How does “Data Removal Request” work?

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Reports 20

• How many reports are available for the standard product?
• What are the different types of sales reports?
• What are the different ways in which I can export reports?
• Will the payroll report generate automatically?
• Is it possible to distinguish reports based on payment type?

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Payments 22

• How to stop recurring payments?
• Which payment gateway is supported by Dotbooker?
• What type of payment methods can I allow to collect payment?
• Does the system have a pay later feature?
• Which type of currencies does Dotbooker support?

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Profile 9

• How to change the admin account password?
• How to update email id?
• In case of forgetting the password, what steps should be taken?
• Where can we check the personal details of the account holder?
• What does a lock screen mean?

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Submit Ticket/issue & knowledge base 8

• How to submit a ticket?
• Is it possible to submit the ticket from the login screen?
• How to take a screenshot from the support tool?
• Is it possible to upload any document with the ticket?
• How can I check my submitted ticket status?

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SEO 2

• Can I add/manage SEO for the front website?
• Where can I update SEO content for each page on the front website?

Subscription 1

• How can I terminate the membership package of any customer?

Membership 2

• Is it possible to freeze any ongoing package membership?
• What does the 'Membership cancellation charge' mean?

Waitlist 3

• What is a waitlist?
• Is it possible to add people to a waitlist?
• Is it possible to modify waitlist strength?

API 4

• Dotbooker API Overview
• What is Dotbooker API?
• What are the most common uses for Dotbooker API?
• Where can I get an API Key?

Users 2

• How to add new user permission?
• How to add an employee?

Funnels 13

• What is Funnel?
• How to create Funnel?
• Can we set the validity for the Funnel?
• What is a 'Funnel social description'?
• What is a category?

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Gamification 18

• What is Gamification?
• How to create Gamification?
• What does category mean in Gamification?
• Is it possible to set more than one category in a single game?
• What does the rule mean?

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