Dotbooker Most Flexible Reservation & Payment System
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Knowledge base
FAQs
Login/Logout
6
How to log in to the Dotbooker?
How can I reset my login password?
How can I log in if I forget my password?
Does Dotbooker store my credentials?
How does the "Remember Me" feature work?
View all 6
Dashboard
7
Can I customize the view of my dashboard?
Will my team see the same widgets as I do? How do I customize my employee’s dashboards?
What does a Sales Overview Chart mean?
How does Leaderboard work?
What is the purpose of “Privacy Toggle” in the dashboard?
View all 7
Website
20
Can I design my own website and integrate it with Dotbooker?
Does Dotbooker support WordPress or any other open CMS?
How do I update my website pages via Dotbooker?
Can I create a new page for my website via Dotbooker?
What do Website Hits and Mobile Hits mean on pages?
View all 20
Customer
21
Can I add a new customer from the admin panel?
Can I edit or delete customer data from the admin panel?
How can I check the information for a particular customer?
Can I send an email to a particular customer?
Can we set the pre-defined template for an email?
View all 21
Employee
38
I have a new employee; how do I add him to Dotbooker?
Can I edit my employee data with Dotbooker in the admin panel?
How can I freeze a customer's account?
Can I reset the employee account password?
How can I export employee data?
View all 38
Package
22
How to modify the validity of any Package?
Is it possible to modify the date for any purchased package?
What does an Introductory Offer mean?
What are packages?
What is a package type, and how does it work?
View all 22
Classes
22
Which type of classes can I manage with DotBooker?
Can I add specific packages for any class?
How can I set up monthly ?
Membership?
Is it possible to change the size of my class?
View all 22
Schedule
24
Can I schedule class one to one?
How can I schedule a recurring class?
Can I cancel the selected schedule from the monthly repeat schedule?
How to cancel scheduled class booking for any customer?
How to delete or edit any trainer's schedule?
View all 24
Calendar
15
Can I book customers into class directly from the calendar?
How many classes can I see at a time?
Can I add a new schedule from the calendar?
Is it possible to edit or cancel the class from the Calendar?
What is the use of a calendar?
View all 15
Reservation History
14
How can I check the history of reservations?
How can the admin do the check-in process for customers?
What kind of status is available in the reservation?
How can we change the status of a customer?
How can I change the status of a schedule?
View all 14
Check-In
17
How does check-in work?
How does the system take the default class type?
Is it possible to fetch a particular user’s details to check-in?
Can we check the checked-in history?
Is it possible to check the history of checked-in users?
View all 17
Coupon
13
What is a coupon?
How does a coupon work?
How can we decide on the coupon code?
Can I customize the coupon based on the amount?
What will happen if the coupon amount condition is not fulfilled?
View all 13
Email template
11
How does the email template work?
Is it possible to modify the email body?
Is it possible to add a new email template?
What does “@” mean in the email body?
Is it possible to set dynamic parameters from the admin side?
View all 11
User Permission
7
What is user permission?
What kind of permissions are available?
How can we assign any created permissions to any employee?
Is it possible to give only read access to the particular instructor?
Is it possible to manage the changelog?
View all 7
Holidays
5
What will the holiday function do?
How to add holidays to the system?
How do you know the holiday on the calendar?
Is it possible to book/schedule a class on holiday?
Is it possible to add a holiday and not display it on the calendar?
System Setting
74
How to update the basic information of the main administrator account?
What is the use of the administrator’s contact details? Where will it be displayed?
Is it possible to change the login email address?
How can I change the Customer’s and Admin’s Notification settings?
Where to find notification settings?
View all 74
Manage Gift Cards
16
How to sell a gift card?
What type of items can I select in a Gift card?
Is it possible to add multiple packages with a single gift card?
Can I cancel the gift card from PowerPanel?
Is it possible to redeem a gift card from the admin panel for any client?
View all 16
Product
42
What does variant mean?
How to add different variants for any product?
How many variants can be applied to a single product?
How many values can be added for one variant?
Need one Variant example.
View all 42
Manage Inventory
15
Can I manage inventory?
How can I add a new item to the system?
Is it possible to credit the balance (Top-up) into a customer’s account using a card?
How can I sell the class packages and retail items together to a single customer?
Is it possible to place orders for walk-in customers?
View all 15
POS
33
What is POS, and how does it work?
How many types of products can you manage through POS?
Is it possible to purchase any package or items for any customer?
Is it possible to add multiple packages or items to the POS?
Is it possible to add promo codes or gift card coupons to purchase any package?
View all 33
Manage Communication
9
Where to check the email log?
Is it possible to check the email sent history?
Where to check system-generated email send status?
What can we do in the case of a client that didn't receive an email from the system?
Is it possible to resend the sent email?
View all 9
Data Removal Request
9
How to manage the situation if a client is no longer with us and requests to remove his data from the Dotbooker?
Is there any way to remove any data permanently?
What kind of data system will store for any client and employee?
How is the system managing sensitive data?
How does “Data Removal Request” work?
View all 9
Reports
20
How many reports are available for the standard product?
What are the different types of sales reports?
What are the different ways in which I can export reports?
Will the payroll report generate automatically?
Is it possible to distinguish reports based on payment type?
View all 20
Payments
22
How to stop recurring payments?
Which payment gateway is supported by Dotbooker?
What type of payment methods can I allow to collect payment?
Does the system have a pay later feature?
Which type of currencies does Dotbooker support?
View all 22
Profile
9
How to change the admin account password?
How to update email id?
In case of forgetting the password, what steps should be taken?
Where can we check the personal details of the account holder?
What does a lock screen mean?
View all 9
Submit Ticket/issue & knowledge base
8
How to submit a ticket?
Is it possible to submit the ticket from the login screen?
How to take a screenshot from the support tool?
Is it possible to upload any document with the ticket?
How can I check my submitted ticket status?
View all 8
SEO
2
Can I add/manage SEO for the front website?
Where can I update SEO content for each page on the front website?
Subscription
1
How can I terminate the membership package of any customer?
Membership
2
Is it possible to freeze any ongoing package membership?
What does the 'Membership cancellation charge' mean?
Waitlist
3
What is a waitlist?
Is it possible to add people to a waitlist?
Is it possible to modify waitlist strength?
API
4
Dotbooker API Overview
What is Dotbooker API?
What are the most common uses for Dotbooker API?
Where can I get an API Key?
Users
2
How to add new user permission?
How to add an employee?
Funnels
13
What is Funnel?
How to create Funnel?
Can we set the validity for the Funnel?
What is a 'Funnel social description'?
What is a category?
View all 13
Gamification
18
What is Gamification?
How to create Gamification?
What does category mean in Gamification?
Is it possible to set more than one category in a single game?
What does the rule mean?
View all 18
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