Once you submit your ticket, you will receive an email containing a link. You need to click that link to know the updated status of your submitted ticket. 

If you are an administrator or instructor, detail of one support account will be provided to you by the Dotbooker Support Team. You can access that account and check your ticket status using those credentials.

If you have no credentials details for the support account or want to know anything about the support ticket management system, contact us at: sales@dotbooker.com.