Submit Ticket/issue & knowledge base

Submit Ticket/issue & knowledge base FAQs for Admin

How to submit a ticket?
You may click on the support desk widget to submit any query or issue. Once you click on it, it will expand Now fill up all the basic mandatory detail...
Fri, 24 Dec, 2021 at 6:59 AM
Is it possible to submit the ticket from the login screen?
The user must be logged in to the system to submit the ticket. Once you log in, the system will showcase the support widget.
Fri, 24 Dec, 2021 at 7:00 AM
How to take a screenshot from the support tool?
You can get the screenshot facility from the support widget.  Open the widget  You will find a button mentioned ‘Take Screenshot.’ Click on it, and the ...
Fri, 24 Dec, 2021 at 7:01 AM
Is it possible to upload any document with the ticket?
Yes, you can upload any media file with your ticket. Open the support widget and click on the ‘upload file’ or drag and drop your media file to that box and...
Fri, 24 Dec, 2021 at 7:02 AM
How can I check my submitted ticket status?
Once you submit your ticket, you will receive an email containing a link. You need to click that link to know the updated status of your submitted ticket.  ...
Fri, 24 Dec, 2021 at 7:02 AM
What type of query can I submit?
There is no restriction on the support widget. You can submit your queries or ask questions regarding Dotbooker. Your query will be definitely answered ...
Fri, 24 Dec, 2021 at 7:02 AM
Do we have any knowledge base?
Yes, Dotbooker has a rich knowledge base for its amazing clients. If the client is stuck at any particular place and wants to understand the concept of oper...
Fri, 24 Dec, 2021 at 7:03 AM
What kind of support will we get from the Dotbooker team?
You will get a solution on any raised query regarding Dotbooker.
Fri, 24 Dec, 2021 at 7:04 AM