Payments

Payments FAQ for Admin Panel

I forgot to freeze the membership for the client. What can I do now?
If you forgot to freeze the membership and the customer wants the credit back, in that case, you can buy a relevant package from POS for the customer and se...
Wed, 20 Oct, 2021 at 1:33 AM
In the case of paying later, how to manage payment?
To collect the payment for a pay-later invoice, kindly follow these steps: Go to Reports/Invoices. Open the invoice for which you want to collect the ...
Fri, 24 Dec, 2021 at 6:26 AM
What kind of payment-related notifications are available in the system?
Dotbooker provides notifications at each stage of the payment cycle, whether failed, canceled, or successful. The purchase receipts are sent to the client a...
Fri, 24 Dec, 2021 at 6:27 AM
Is it possible to do the partial payment?
No, it is impossible to do the partial payment for any invoice.
Fri, 24 Dec, 2021 at 6:27 AM
How can we check the outstanding payment and manage it from the system?
To check outstanding payment invoices, kindly follow the steps: Go to Reports/ Outstanding Invoices. Select the customer for whom you want to check al...
Fri, 24 Dec, 2021 at 6:28 AM
Is it possible to deduct payment directly from the saved card?
Yes, deducting payment directly from the saved cards is possible if you have any recurring membership package.
Fri, 24 Dec, 2021 at 6:29 AM
Is it possible to set a default card for auto deduct?
It is impossible to set a default card to auto-deduct the amount.
Fri, 24 Dec, 2021 at 6:29 AM
Is it possible to get a refund automatically from the system?
No, it is not possible to get a refund automatically from Dotbooker.  The administrator has to refund the invoice to the client manually.
Fri, 24 Dec, 2021 at 6:30 AM
Can we get a payment receipt from the system?
Yes, to check the payment receipt of any client from the Dotbooker, Kindly follow the below steps: Go to Reports/Invoices. Open the invoice/receipt whose...
Fri, 24 Dec, 2021 at 6:32 AM
Is it possible to send a payment receipt over the email?
Yes, sending a payment receipt to anyone over email is possible. Kindly follow the steps: Go to Reports/ Invoices. Open the invoice/receipt which you ...
Fri, 24 Dec, 2021 at 6:35 AM