Customer

Manage customer for admin

Can I email the customer’s data?
Yes, you have this facility in your Dotbooker portal.  The customers’ data can be sent only in an excel format. Click the email button at the top ri...
Fri, 17 Dec, 2021 at 7:18 AM
Can I change the customer’s account password from the admin panel?
As an administrator, you can very well reset the customer’s password from your panel. Go-to Manage Customer and perform the steps mentioned below: Ei...
Tue, 7 Dec, 2021 at 8:05 AM
Can I block a customer from making further purchases?
You can block any customer from login into the system. Restricting any customer with particular access is not possible at this moment. Go to the manage ...
Fri, 17 Dec, 2021 at 7:19 AM
Can I terminate a customer's active subscription?
Yes, terminating any active subscription is possible. From the admin side, you can easily modify any plan which has not expired. Kindly follow the below...
Tue, 7 Dec, 2021 at 8:07 AM
Does Dotbooker securely stores customers’ data?
Dotbooker saves the customers’ data in a highly encrypted mode. Hence, your data remains safe with us.
Tue, 7 Dec, 2021 at 8:08 AM
Can my customer store his credit card information safely in his Dotbooker account?
Yes, the customers can save their credit card information in their account. Multiple cards can be stored in the system, and users can set any single car...
Tue, 7 Dec, 2021 at 8:08 AM
How can I see past purchases of my customer?
To view the past purchases of any customer, follow the mentioned steps:     Click on the report from the menu. Click on package sales for the package ...
Fri, 17 Dec, 2021 at 7:20 AM
What email notifications does my customer receive from Dotbooker?
Multiple email notifications are available at various stages for different actions like payment receipt, Dotbooker check-in, booking confirmation, waitlist ...
Tue, 7 Dec, 2021 at 8:15 AM
Can my customer use our mobile app?
Yes, Dotbooker has a mobile application. You can always give this feature to your client if it is enabled for you.  If you want to know more about the D...
Tue, 7 Dec, 2021 at 8:18 AM
My customer is reporting an issue with Dotbooker repeatedly. What should I do?
There are multiple ways in Dotbooker to resolve the customer’s query/issues. Primarily suggest checking the knowledge base.  There are two different kno...
Tue, 7 Dec, 2021 at 8:21 AM